Refund Policy

Today you can describe your situation and submit a question so we can gauge interest and decide where to launch. This is free, we do not ask for payment information, and no charge is made. Any prices shown on the Site are indicative of what a question is expected to cost once the paid service launches.

When the paid service is live, the promise is simple: if your question is not answered, you get a full refund. You are never left paying for an answer you did not receive.

A question is treated as "answered" once a licensed CPA or Enrolled Agent delivers a written response to it. If no accountant answers your question within the timeframe shown when you pay, you are entitled to a full refund of what you paid for that question.

Pricing will be a flat price per question - starting at $25, based on how complex the question is - with no subscription, hourly billing, or retainer. You will always see the exact price before anything is charged, and payments will be handled by a third-party payment provider under its own terms.

• Your question is not answered. If no licensed accountant delivers a written answer within the stated timeframe, you receive a full refund.
• You were charged in error - for example, a duplicate charge or a technical fault - the incorrect amount is refunded.

Because you pay for a professional's time and judgment, a completed, delivered answer is generally not refundable simply because you disagree with it. If you believe an answer was materially deficient, contact us and we will review it in good faith.

Email hello@elasticaccountant.com with the details of your question and the charge. We aim to review refund requests promptly and will let you know the outcome by email.

Approved refunds are returned to your original payment method through our payment provider. The time it takes to appear on your statement depends on that provider and your bank, typically within a few business days.

If you have a concern about a charge, please contact us first so we can resolve it directly - that is almost always faster than a chargeback. Filing a chargeback without contacting us may delay the resolution of your request.

We may update this policy from time to time, including when the paid service launches. When we make material changes, we will revise the "Last updated" date above. This policy works alongside our Terms of Service.

Questions about refunds? Email hello@elasticaccountant.com.